frequently Asked Questions

When was Luamu Care created?

Luamu Care was founded and created in 2020 during COVID - 19 pandemic lockdown. 

 

Who develops the products for Luamu Care?

Lulama decides on the ingredients and packaging to be used thereafter locally source them from reliable suppliers (including farmers).

 

Where are Luamu Care products made and manufactured?

All Luamu Care ingredients are sourced in Africa and products are handmade in South Africa. 

  

Are all of the ingredients in Luamu Care sourced in Africa

Luamu Care continually sources the highest quality, finest ingredients for our products from Africa and thereafter hand craft and caringly package products.

 

Is Luamu a sustainable brand?

We are committed to reduce waste, create packaging that can be re-used and recycled. Our ingredients are certified natural & certified organic, and also EcoCert approved. Our customers can trust that our products are natural, organic and produced sustainably. 

 

 

Our products feature sustainable glass packaging. Glass can be reused and recycled. Trust is a new currency, we commit to safety and wellness when we are creating products. We are required to be transparent and we make conscious ethical decisions on how we source, package and deliver products. We assure you that our unique solutions are sourced from the goodness of Africa and are organic resulting in happy, healthy skin. 

 

Are Luamu products accessible?

We are committed to making the Luamu Care philosophy for the new normal beauty related purchasing experience through our website accessible to everyone, including people with disabilities.

If at any time, an individual seeking help with our website has any specific questions, feedback or concerns about the accessibility of any particular web page on our website, please contact us at lulama@luamucare.com. Please let us know of any web page in question and Luamu Care will respond and make all reasonable efforts to address any user concerns. In the meantime, please stay safe 

 

 

What is a serum?

The concept with serums is that larger amounts of active molecules will potentially penetrate the skin’s surface for optimum effectiveness. Serums are topical products with a high concentration of active ingredients aimed at delivering potency and effectiveness in a shorter time for visible results.

 

What is a pure molecule?

Pure substances are mostly homogeneous in nature containing only one type of atom or molecule. It is, in essence, the purest molecular form of a natural substance.

 

What is an oil?

All our oils are cold-pressed allowing the best molecular structure and nutrients available. Our oils are produced with organic practices or preserving the earth along without any synthetic or harmful products added.

 

What makes Luamu Care different to any other beauty brand?

Luamu Care is an African beauty brand by an African for rich or poor & for young & old. The brand was inspired by the richness, diversity and cultures of the African continent and its people. Luamu Care is more than ritual but journey and lifestyle of healing, loving and empowering.

 

What is slow beauty?

Slow Beauty is a sustainable form of self–care. Diversifying beauty includes producing products with less waste, ethically sourced, and overall better quality products. In a sense, it is to simply slow down within the skincare industry but also slow down how we use skincare. Slow Beauty is a practice and philosophy of wholeness in direct response to a lifestyle that has become too fast. This beauty is both simple deep, it is a process of becoming more wholly you, and that is ongoing.

 

Are you cruelty free?

Yes, we sure are! This means that our products and ingredients have never been tested on animals by our suppliers nor us. This includes no use of any animal products or byproducts thereof. We, too, do not sell our products in countries where animal testing is mandatory. This means we are vegan-friendly too!

 

Then what does African beauty mean?

The term clean beauty originated in Africa. In a place where the community is the cornerstone and celebration of togetherness, we believe sharing is truly caring. Ubuntu is a Zulu phrase – “Umuntu ngumuntu ngabantu” meaning “I am, because you are”. Without our enriched organic resources from our land, along with ancestors’ beauty rituals, Luamu Care will not have existed today. We are caringly creating products made from our indigenous ingredients that are not harmful or non-toxic. We avoid ingredients linked to harmful health effects, which can range from hormone disruption and cancer. That is clean beauty. Products that are mindfully and sustainably – formulated without any known or potentially harmful ingredients. 

 

Do you cater for older consumers too?

Of course! But in a new way of aging beauty. We are choosing to redefine aging beauty. We do this by replacing anti-aging with well–aging and reaffirming that beauty is for all in every stage of life. We believe that beauty only gets better with age, so we celebrate beauty at every age. Luamu Care is more than just a skincare brand, our dream is for everyone to truly embrace their beauty as our products are formulated to embrace it with you.

 

Is Luamu Care packaging environmentally friendly?

Yes, Luamu Care strives to source products and packaging to be environmentally friendly, sustainable and recyclable.

 

I have a dry skin, which Luamu Care products should I use?

If your skin is typically dry then Luamu Care would recommend the following:

• Hyaluronic Acid 1%
• 100% Cold – Pressed Virgin Marula Oil

If you are unsure as to your skin type, please do not hesitate to contact our customer service at lulama@luamucare.co.za

 

I have an acne - prone / oily skin, which Luamu Care products should I use?

If your skin is typically acne - prone / oily then Luamu Care would recommend the following:

• Hyaluronic Acid 1%
• 100% Plant – Derived Squalane
• 100% Plant - Derived Hemisqualane

If you are unsure as to your skin type, please do not hesitate to contact our customer service at lulama@luamucare.co.za

 

I have a sensitive skin, which Luamu Care products should I use?

If your skin is typically sensitive then Luamu Care would recommend the following:

• Hyaluronic Acid 1%
• 100% Plant – Derived Squalane
• 100% Cold – Pressed Virgin Marula Oil

If you are unsure as to your skin type, please do not hesitate to contact our customer service at lulama@luamucare.co.za

 

I have psoriasis, eczema, which Luamu Care products should I use?

If your skin is typically with psoriasis / eczema then Luamu Care would recommend the following:

• Hyaluronic Acid 1%
• 100% Plant – Derived Squalane
• 100% Cold – Pressed Virgin Marula Oil

If you are unsure as to your skin type, please do not hesitate to contact our customer service at lulama@luamucare.co.za

 

Can Luamu Care products be used on babies and infants?

Please check with your medical professional for their expert opinion.

 

How can I pay for Luamu Care products?

Please place your orders via Luamu Care website www.luamucare.com. you can pay for your purchase via Payfast. PayFast is selected by default at checkout. You will be redirected to PayFast's secure website.

We process credit cards from anywhere in the world. At no point do we have access to your card details or personal information. Please take note of the Terms & Conditions listed. By confirming your order we automatically confirm acceptance of terms listed.

What are charges for shipping?

How we ship our products to you matters to us.

Standard delivery – R75.00 ZAR / FREE (Orders over R450 in South Africa)

International online orders - is approximately $37 USD (expected delivery 7 - 15 days working days). Luamu Care is not responsible for taxes, customs charges and duties levied by the receiving country.

How to contact LUAMU?

Our customer service team will gladly help with any queries.

Please note we are available to answer your queries between: Monday - Friday 8:30 AM - 5 PM South African Standard Time

You may also find your answers on one our pages:

• FQAs
• Shipping Policy
• Return Policy
• Privacy Policy
• Terms of Service

Email: lulama@luamucare.com